FAQs

All orders are delivered by our highly trained, friendly, and knowledgeable staff. Each order is hand picked, then delivered to you by a member of our team. Our team will do their best to follow any delivery instructions you provide. Please feel free to reach out to our customer care if you have a special request or need more information about our delivery process.

We never provide your information to any third party delivery companies.

Delivery directly to your door is always FREE with High Rollers.

Yes, we verify your ID at the door. This is to ensure that we are delivering to the right person. ID must be government issued and be the same name as the order.

YES! As soon as your order is packed, our automated system will send you a text with a link you can use to track your order. This tracking is live and you can see exactly where your driver is!

Didn’t get your tracking link, or tracking isn’t working? Reach out to our team.

Orders are delivered between 11am and 10pm.

We accept Cash on Delivery.

Yes, you must create an account and go through the ID age verification process to place an order.

To place an order on High Rollers we require that you are at least 21 years old.

Don't worry, you can reset it at the log in page, or by clicking here.

We are so sorry that there appears to be a problem with your order. We are here to help! Reach out to our customer care team and we will make it right!

When an order is placed it is put on hold until we receive the payment for that order. Once the payment is received your order will automatically be marked as processing. Once in processing our warehouse team will pack and ship your order right away.

If you have paid but your order is still on hold, please reach out to our customer care team.